How Do You Reach Amazon Customer Service

Download Article

Download Commodity

If you have a question about an order or an result with service, contacting Amazon using their customer service conversation at the Amazon Customer Service Page is normally the best course of action. When you access the "Contact Us" page, you tin chat with Amazon's customer service chat bot or a representative to discuss the effect. You can too call Amazon customer service at 1-888-280-4331 if you alive in the US.

1

Navigate to https://www.amazon.com/gp/help/customer/contact-us/ showtime. If you have a problem with an order or Amazon product, click on this link or paste it into the search bar of your browser and hit enter to become to the page. If you aren't already logged in, type in your electronic mail and password to log into your business relationship and proceeds access to the page.^[1]

This is the official customer back up page of Amazon, which contains options for contacting them about a variety of bug. If you don't have access to your account, try resetting the password with your email address.
2
Select "Start chatting now" if y'all have a simple trouble, like tracking a bundle. To connect with an Amazon representative through a messenger service, click on the push in the box on the left side of the screen. This will bring upward a chat window and connect you with Amazon'southward automated messaging assistant.^[2]
- You may be able to get help for very uncomplicated issues from Amazon'southward client service chat bot. If the bot isn't able to assistance y'all, y'all can request to be transferred to a human representative.
- The chat is peculiarly helpful for recurring problems, like streaming issues, which tin crave you to reconnect to the Internet or re-configure your web browser settings. Sometimes, the representative can do it for you remotely.
Advert
iii
Select your assist topic from 1 of the options in the chat window. When you kickoff chatting, yous'll be able to choose from several possible help topics, which will appear in bubbling within the chat window. These include options like, "An item I ordered," "Managing my payment, Prime, or account," and "Kindle, Fire, or Alexa device." Once you lot select the closest option, follow the prompts to provide more information.^[3]
- If none of the options match what you're looking for, y'all can type a question, request, or description of your trouble directly into the text box nether the chat window.
- Yous'll also be given the opportunity to change the topic or ask another question if the option yous choose isn't helpful.
4
Ask to conversation with an acquaintance if the bot isn't able to help y'all. Although y'all can't currently contact Amazon by telephone, it's still possible to talk to a human representative through the chat feature. Just say something similar, "Can yous connect me with an associate?" The bot should connect you lot with someone who tin can help you within a few minutes.^[4]
- Sometimes, you lot may also have the opportunity to click a push at the bottom of the chat window that will connect you with a human being representative. This push looks like an icon of a person'southward head wearing a headset.
Advertisement

ane
Explicate your issue and how y'all would similar it fixed as clearly every bit possible. Give the representative all of the details, including when the problem arose and exactly how it happened. Then, explain to them what y'all think would exist a reasonable solution for the trouble.^[five]
- For example, if y'all got the wrong product in your order, y'all could say, "On October 28th, I placed an order for a red bath towel. When I received my package today, I opened information technology immediately to see that I got a gray bathrobe instead. I'd like to return the bathrobe and to get the towel that I ordered. Can y'all help me correct this?"
- Remember to remain calm and speak conspicuously. Let Amazon know exactly why yous're contacting them and what y'all recollect the best solution is to the problem at hand.
2
Keep all records, confirmation numbers, and aircraft notes on mitt. The more data you lot take, the easier it will be to resolve your dispute in an effective mode. Earlier starting a conversation, calling, or emailing, round up all of your data on the sale and review it to make sure yous have all of your facts straight.^[6]
- If you've needed to contact Amazon multiple times, get the name of the representative you've been talking to and the tracking number for your complaint. This tin save you a lot of time when yous need to contact them again.
3
Ask politely to speak to a managing director if your representative can't help you lot. If you're getting nowhere with the current representative, kindly inquire if you can talk to their managing director. In general, if you lot're looking for store credit or a high-priced refund, information technology'south best to request to speak to a manager.^[7]
- You can try saying something like, "I'yard sad, but I think I need to talk to someone else who can more directly aid me. Would you be able to transfer me to your managing director?"
iv

Be kind and civil in all of your interactions. As y'all're talking to a representative, continue in mind that they're but a human and can normally but practice so much with their ability as an employee. Stay calm and collected, even if you're frustrated, and let the representative know that you really believe that they can help you.

Talking to Client Service

If yous're having trouble staying calm, attempt repeating some of these phrases to communicate politely and effectively with the adept.

"I know this isn't your fault, I just want to find a manner to resolve this fairly."

"Cheers so much for your help so far, I know this wasn't your result or mistake."

"I know this was just an blow, I'1000 just hoping to find a way nosotros can make certain things finish well."

"I really enjoy using Amazon, which is why I'thou confident we can find a way to fix this outcome."

Advertisement

Add New Question

Question

What's the email address for Amazon customer service?

This answer was written by one of our trained team of researchers who validated it for accurateness and comprehensiveness.

wikiHow Staff Editor

Staff Answer

You lot can endeavor to contact Amazon's client service department past emailing cs-answer @ amazon.com, still they don't seem to exist accepting emails at this fourth dimension.
Question

Does Amazon customer back up have a live chat characteristic?

This respond was written past one of our trained team of researchers who validated information technology for accurateness and comprehensiveness.

wikiHow Staff Editor

Staff Answer

Yeah. Visit Amazon's "Contact Us" page in the "Help" section of the website to connect to a chat bot. If the bot tin can't reply your questions, it will connect yous to a human customer service representative.
Question

Does Amazon offer 24-hour customer support?

This answer was written by one of our trained squad of researchers who validated information technology for accuracy and comprehensiveness.

wikiHow Staff Editor

Staff Respond

Yes, you lot tin can get 24/7 support past calling their customer support number or using the alive chat feature.
Question

How do I get my coin back if Amazon wrongfully charges my credit card for Prime?

Contact the service department and ask for your money dorsum. If that doesn't work, y'all tin contact your card issuer to dispute the charge.
Question

Tin can I send a check and my guild, and take the item mailed to me?

Rob Guthm

Community Respond

They have no program for that. You would need to buy an Amazon.com souvenir carte du jour from a store, and so open up an account and pay for what you lot are ownership with the souvenir card.
Question

Tin can I identify orders with customer service?

No. Their customer service representatives can assistance guide you through the ordering procedure, but you will need to identify your gild through the site.
Question

How may I alter the payment method on an order that has already been delivered?

This may exist difficult. If information technology was a Prime buy you lot may have better luck, because Amazon can motility money effectually their platform. If it was a third party seller, information technology won't work. Your all-time bet is to call Amazon and plead the instance with a rep.
Question

Where is the packing listing? I received my package but not an invoice sheet, why?

Whatever order sold by or shipped by Amazon no longer gets a packing slip. Some 3rd party sellers may still do it, but generally that practice went away because of the waste material of paper.
Question

How tin I cancel an lodge?

Yous go into My Orders, so click Cancel Item on what you want to cancel. You can't cancel items that have shipped.
Question

I have Amazon Prime, only when I effort to play music on my TV, I get a bulletin that says "join today at amazon.com/primemusic". What does this mean?

Maybe you're not logged in on your TV. Or your membership expired.

Show more answers

Ask a Question

200 characters left

Include your email accost to get a message when this question is answered.

Submit

Advertizing

Patience is key with client service at large companies similar Amazon. Stay level-headed and take your time for the best results.
After you interact with the conversation bot or have a chat with a human representative, you lot'll have an opportunity to rate your experience and provide feedback or suggestions about how to brand the customer service experience more helpful.

Advertizing

Nigh This Commodity

Article Summary X

If you want to contact Amazon, you tin call their customer service by dialing ane-888-280-4331. Some other mode to contact Amazon is to use their online contact course. To do this, starting time visit the Contact Us page on their website. When you're on the page, answer their questions most your problem so they know what to help yous with. Once you've explained your issue, choose whether yous want to conversation with a representative or speak to someone on the phone. If you take a simple problem, like you want to track a package, then you should use their online messenger. Alternatively, if your problem is a picayune more complicated, such as issues with billing, then you should choose the phone selection and then they can meliorate assist you lot. When you select to be contacted by phone, be prepared to receive a phone telephone call from their customer service inside a few minutes. For more help, including how to contact Amazon through social media, keep reading!

Did this summary assistance you?

Thanks to all authors for creating a page that has been read two,426,625 times.

Did this article help yous?