Understand your bill or invoice for Microsoft 365 for business

  • Article
  • 8 minutes to read

Your neb or invoice provides a summary of charges for your subscription and includes instructions for how to brand a payment.

How often and when am I billed?

Depending on the billing frequency you chose when yous bought your subscription, you receive an invoice either monthly or annually. If you chose annual billing, you only receive one invoice a year, unless activity for your subscription adds a new charge or a credit.

The corporeality of fourth dimension since the terminal invoice date is called the Billing Flow and is on page one of the invoice. This time represents the appointment range during which charges accumulate for the current invoice. If y'all made a alter to your subscription outside of this date range, like adding or removing licenses, the associated charges announced on the invoice for the adjacent billing menstruation.

Starting on page ii of the invoice, yous see the charges grouped by their Service Period. The service period is the date range during which you're charged to apply the service.

At the end of each billing menstruum, y'all receive an email that says your new invoice is gear up to view or download in the Microsoft 365 admin eye. If yous have more than than one society, you receive an invoice for each order. Learn how to find and view your bill or invoice.

Why is my total due different from last month?

The corporeality billed for your subscription reflects the license toll multiplied by the number of licenses purchased and whatsoever required taxes or fees.

If the amount billed is different than expected, that can happen for few reasons:

  • You added or removed licenses from your subscription. Licenses changed mid-term are reflected on the adjacent invoice. You might see a credit and rebill for the previous service flow to account for this change. For details nearly what this looks like in your invoice, see Page 2 below.
  • The subscription was canceled. You lot receive an invoice afterwards counterfoil with any outstanding balance minus any credits.
  • Your subscription renewed for a new term and the license toll inverse.

Overview of the invoice .PDF

Your invoice is a .PDF that contains at least ii pages. Page one is the billing summary, and contains general data about the invoice, club, amount due, and payment instructions, if applicative.

Page one of the invoice .PDF that shows the high-level information about your order.

Page ii contains details about the billing activity for each subscription during the service period.

Page two of the invoice .PDF that shows billing activity for each subscription.

The header appears at the acme of every invoice folio, and includes the month of service, and the Invoice Date, which is the date Microsoft created the invoice. The invoice is created the day after the end of your billing menses. For instance, if your billing period is January 15—February 14, your invoice appointment is Feb 15.

The header too includes an Invoice Number, the unique number assigned to your invoice. If yous pay by Electronic Funds Transfer (EFT) or check, include the invoice number with your payment.

Finally, the header includes the Due Engagement for payment of the invoice, and shows the total amount due. If you pay for your subscription with a credit card or bank account, we charge your bill of fare or account the solar day later the invoice date.

The footer appears at the bottom of every invoice page and includes Microsoft business eye address. Based on your land or region, it might include other data like the phone number to call for billing or technical back up, a link to online self-assist manufactures, and the accost and taxation ID for Microsoft in your state or region.

Page one

Page i of your invoice contains address information for your organization, high-level details nearly your club, a summary of invoice totals, and instructions almost how to pay your invoice.

The main section on page one of the invoice.

Addresses

Three addresses appear at the top of the first page. The Sold-To address is the name and address of the system that bought the subscription. The Bill-To address is the address of your billing department. Service Usage Address is the accost where the service is used. Normally, these addresses are the same. Depending on the size and configuration of your arrangement, these addresses might be different.

To update the Sold-To accost, see Change your organization's address, technical contact, and more. To update your Bill-To or Service Usage Address, meet Change your billing addresses.

Order Details

On folio one of your invoice, the Product is "Online Services," the generic term nosotros employ to describe your subscription. Page two lists the individual products in your order.

Customer PO Number is the buy club (PO) number that you specify. You tin can't add a PO number to an existing invoice. If you update the PO number, it'due south included in futurity invoices. To alter the PO number, see Change your purchase order number.

Order Number is the globally unique identifier (GUID) that identifies your lodge. Every fourth dimension you lot purchase a new subscription, a new order with a new order number is created. Y'all receive an invoice for each guild every billing period.

Billing Period is the catamenia since the last invoice date.

Payment Terms is the number of days from the invoice engagement when payment is due. The standard payment term is 30 days.

Due Engagement is the engagement when the invoice payment is due. If your subscription is paid with a credit card or bank business relationship, nosotros charge your card or account the day after the Invoice Date.

Billing Summary

Page one of your invoice shows the totals of the following items for the invoice billing period. Folio two contains details for each category.

  • Charges
  • Discounts
  • Credits
  • Tax
  • Total

Payment Instructions

If yous pay by credit bill of fare, you come across "Please DO NOT PAY. You will be charged the amount due through your selected method of payment." If you pay by invoice, this section contains instructions for paying past EFT or cheque.

Electronic Fund Transfer (EFT) and bank check

If y'all chose "invoice" as your subscription payment method, page one contains the Electronic Funds Transfer section that shows the Microsoft bank account information for electronic payments (wire, ACH, SEPA, and and then on). Normally, your bank has a reference field y'all complete when you lot ship a payment. Make sure you lot reference the invoice number in that field.

If nosotros accept payments by check for your state or region, you too see a Bank check section that contains the payee name and mailing address. Make certain y'all reference your invoice number on the check.

Support

In some countries or regions, the invoice has a Support section that includes instructions on how to view past invoices in the Microsoft 365 admin heart. It also includes a link to self-help articles, and for some countries and regions, the support phone number.

Page two

The production name for your subscription is at the peak of page ii. Beneath it is the formula that explains how the charges are calculated. If yous have more than than one production in your order, you lot come across a split section for each product and the associated charges.

New charges

The New charges section on page two of the invoice.

The New charges department shows the service menstruum during which charges, discounts, credits, and taxes were added. Information technology shows the number of licenses included during the service period, the price per license, and the number of days in the service period.

Previous charges

The Previous charges section on page two of the invoice.

The Previous charges section shows a credit for charges y'all paid for the previous invoice. If you fabricated a alter during the previous billing period, your invoice includes the Previous charges section. For example, if you added or removed licenses mid-term, the Previous charges department shows the number of licenses for that service period, together with the monthly price per license, the number of days in the service period, the charges, and other amounts that utilize.

Charges during this billing period

The Charges during this billing period section on page two of your invoice.

The Charges during this billing period department shows changes to your subscription made during this billing menstruation. If you made a alter during the previous billing period, your invoice too includes the Changes during this billing period section. For case, if you added or removed licenses mid-term, the Charges during this billing period section lists the changes to the subscription and when they occurred. The charges or refunds owed to you because of those changes are prorated for the number of days afflicted during the billing period.

Change your buy guild number

If you pay by invoice, you can add or change the purchase lodge (PO) number for your subscription.

Note

You tin't add a PO number to an existing invoice. The PO number will appear on all future invoices.

  1. In the admin heart, become to the Billing > Your products page.
  2. On the Products tab, select the subscription that you want to change.
  3. On the subscription details page, in the Subscription and payment settings department, select Edit invoice.
  4. At the lesser of the Edit details for paying past invoice pane, enter your PO number, and then select Save.

Run the Unknown Accuse Diagnostic

As a Microsoft 365 Global admin, you can use a diagnostic tool that runs inside the Microsoft 365 admin center to research unexpected charges from Microsoft that appear on your bank or credit carte du jour statement.

Note

The Unknown Charge Diagnostic is only available for customers who bought their products and services from Microsoft.com, including Microsoft 365 Enterprise, Education, and Non-profit.

Select the Run Tests link below to open the diagnostic tool in the Microsoft 365 admin eye.

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